At EU THC Vapes, we aim to provide our customers with the highest quality THC cartridges and vape pens. We understand that there may be instances when a refund is necessary. Please review our refund policy below to understand the conditions under which we offer refunds.
1. Damaged or Incorrect Products:
If you receive a damaged product or an item different from what you ordered, we will gladly offer a replacement or a full refund. To initiate a refund for a damaged or incorrect product, please follow these steps:
Contact our customer support team within 7 days of receiving your order to report the issue.
Provide clear photos of the damaged or incorrect product, along with your order number, in your communication with our support team.
We will review your request and, upon approval, arrange for a replacement or refund.
2. Refund Processing:
Refunds will be processed using the same payment method you used to make the original purchase. Please allow 7 business days for the refund to appear in your account, depending on your bank or financial institution.
3. Non-Refundable Items:
Some items are non-refundable. These include items that have been opened or used, as well as products not in their original condition.
Once an order has been placed and payment has been processed, it cannot be canceled. Please ensure your order is accurate before completing the checkout process.
5. Return Shipping:
In cases where a return or exchange is required, return shipping costs may be your responsibility. Our customer support team will provide you with detailed instructions for the return process.
6. Contact Us for Refunds:
If you believe you qualify for a refund based on the conditions outlined above, please contact our customer support team at firstname.lastname@example.org. We are here to assist you and address your refund request promptly.
7. Changes to the Refund Policy:
EU THC Vapes reserves the right to modify or update this refund policy at any time without prior notice. Please review our refund policy periodically to stay informed about any changes that may affect your experience with our products and services.
Your satisfaction is important to us, and we are committed to providing you with premium THC cartridges and vape pens. If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are dedicated to ensuring a positive experience with our products.
Thank you for choosing EU THC Vapes. We look forward to serving you and providing you with exceptional THC products.